VERSION

Terms & Conditions

TERMS AND CONDITIONS

These General Terms and Conditions are effective as of …, 2020 (hereinafter referred to as “T&C”).

Dear Customer, we are pleased that you have visited our website (the “Website”). Please read this T&C carefully as the T&C sets out the legal relationship or contract between you and the Website and provides you with useful and important information about the Website operator, complaint handling and other rights and obligations you may have.

I. General Provisions, Operator

Information about the operator of the Website https://www.mopp.hu/ https://lepcsohaztakaritasszeged.hu/ https://irodatakaritasszeged.hu/ https://lakastakaritasszeged.hu/ www.en.mopp.hu hereinafter referred to as “the Operator“)

Name: Csaba Radó
Tax number: …
Registration number: …
Address: 6723 Szeged, Gát u. 4/A 5/13.
Bank account number: 11773353-00657729 (OTP Bank Nyrt.)
Customer support email: info@mopp.hu
Phone: +36 70 547 24 74
The web address of the web page: www.mopp.hu
www.lepcsohaztakaritasszeged.hu
www.irodatakaritasszeged.hu
www.lakastakaritasszeged.hu
www.en.mopp.hu

Name of the hosting provider: Tárhely.Eu Kft. (the „Hosting provider”)
Address of the hosting provider: 1144 Budapest, Ormánság utca 4. X. em. 241.
Websit of the hosting provider: https://tarhely.eu/
Phone: +36 1 789 2 789
Fax: +36 1 789 3 789
E-mail: support@tarhely.eu

CUSTOMER SERVICE AND COMPLAINT TREATMENT
The Operator operates customer service and complaint handling every business day, which is available to customers at info@mopp.hu.

1. The Operator operates a sole proprietorship („MOPP”). MOPP provides its customers with an online system on the Website through which customers can learn about MOPP’s cleaning services and request quotes. MOPP provides cleaning services to individuals, on the one hand, and to companies such as offices, restaurants, private properties, condominiums, on the other (“Service“).

2. For the purposes of this T&C, natural persons and legal entities using the Website and using the Service shall be deemed to be a client or clients (hereinafter referred to as the „Client” or „Clients”).

3. Consumers are natural persons acting outside the scope of their profession, self-employment or business activity under Act V. of 2013 on the Civil Code. The provisions of this T&C, which apply only to consumers, shall be expressly indicated in this T&C (hereinafter referred to as “Consumer” or “Consumers“).

4. By accepting these T&C, you as a Consumer are subject to the provisions of Section 45/2014. (II.26.) Of the Government Decree (hereinafter: „Government Decree”), according to Article 12. § you agree that the Operator shall provide you with the information required by Article 11. § (1) of the Government Decree other than on paper but in another durable medium, ie .pdf format.

5. The Operator is not a signatory to, or has not complied with, the Code of Conduct against Unfair Commercial Practices to Consumers.

6. These Terms and Conditions determine the terms and conditions of the Service between the Operator and the Customer, and the rights and obligations arising between them (the Operator and the Customer or the Clients together hereinafter: the „Parties”).

7. The details of the Operator (eg headquarters, postal address, telephone number, e-mail address, or to whom the Consumer may address his complaints) can be found on the Website and in this T&C.

II. The contract, its language and form

1. The contract between the Parties shall be governed by the provisions of Articles of this T&C VII./2./2.5., VII./3./3.3. and VII./4./4.3..

2. The language of contracts covered by these T&C is English.

3. Contracts subject to the present T&C shall not be considered as written contracts and shall not be registered by the Operator.

III. Limitations on Operator Service

1. Customer acknowledges that, due to the nature of the Internet, the continued operation of the Website may be interrupted despite the prior knowledge and intent of the Operator. Accordingly, the Operator does not warrant that the Website will function smoothly or that access to the Service will be uninterrupted or error free. “Service” means the services available on the Website.

IV. Liability of the Operator

1. The Operator has liability insurance at Generali Biztosító Zrt.

2. The Operator shall be liable only for damage caused by intentional or grossly negligent fault. The liability may not exceed the value of the transaction involving the use of the Service.

3. In the event of damage, the Operator shall inform the Customer of the damage and report the damage to Generali Biztosító Zrt.

4. The Operator provides Customer with environmentally friendly cleaning products. Complaints regarding environmentally friendly cleaning products are excluded by the Operator. The Operator shall not be liable for any damages resulting from the proper use of the cleaning products provided by Customer for the service.

5. If the employee employed by the Operator provides the Service to the Customer bypassing the Operator, the Operator shall not be liable for any resulting damages.

6. The Customer acknowledges that the Operator shall not be liable for any damage or abuse arising out of or in connection with payment by credit card.

7. The Operator shall exercise the utmost care with regard to the handling and storage of personal data. However, the Internet and IT are an environment where the Operator is not responsible or excluded for possible damage caused by unavoidable attacks in spite of the utmost care expected.

8. The Operator excludes any liability for any damage caused by the Customer or a third party as a result of contract or illegal activity or omission.

V. Digital Data Content Operation, Technical Protection Measures

1. Interoperability of digital data content with hardware and software: The Website is compatible with well-known Internet browsers. The resulting data is stored in MySQL. Sensitive data is encrypted with the appropriate level of encryption using encryption hardware built into the processor.

2. The availability of data servers is over 99.9% per year. For more information on the operation of digital data content and applicable technical protection measures, see the Hosting Provider’s website.

VI. Customer Information

1. Customer is solely responsible for the username and password associated with your account and for any Service provided through it. Customer agrees to promptly notify the Operator of any unauthorized use of its data (eg, ID and password) or any other breach of security. The Operator excludes any liability for damages arising from storing the password or transferring the username and password to a third party.

2. Customer declares and is responsible for providing his/her true details on the Website. The Operator disclaims all liability for any damage resulting from the provision of mistaken, incorrect or false information or e-mail address. If any changes to your information occur, please update them immediately by modifying on the Website. Customer may review and modify his/her details at any time. The Operator shall have the right to delete obviously erroneous or false data, and in case of doubt, to verify the authenticity of the Customer.

3. The Operator reserves the right to refuse the Customer’s order in justified cases, in particular in the case of providing false or incomplete information or any misuse of the Website.

4. The Operator manages the Customer’s personal data in accordance with the provisions of the Privacy Policy.

VII. The Service and Order Procedure

1. Service

1.1. In most cases, the Service will be provided to the Customer by two persons (cleaner) employed by the Operator, with the result that the Service will be performed in half the time. This does not affect the price of the Service.

1.2. Opening hours: The cleaning staff employed by the Operator commits to provide the Service every weekday from 8 am to 6 pm. Other times are subject to prior arrangement at an additional cost.

1.3. The Service may be provided:

– with cleaning tools provided by the customer,
– cleaning equipment provided by the Operator, but the latter is available at an additional cost.

1.4. The Service Provider will only provide the Customer with the Service that Customer chooses at the time of ordering.

1.5. The Operator does not undertake the following services:

– mold removal,
– crime, death, fire, flood cleaning,
– intake, garbage disposal, larger waste bin cleaning,
– cleaning of infected areas,
– cleaning of animal or human faeces, body fluids, blood, vomiting,
– graffiti cleaning,
– forced cleaning,
– paving stone, facade cleaning,
– clearance,
– cleaning in a hazardous area,
– snow shoveling,
– lawn mowing, leaf picking,
– solar panel washing,
– awning / parasol cleaning,
– painting.

2. The process for ordering the Service

2.1. The Operator shall provide the Customer with a quotation and order form on the Website (the “Form“).

2.2. Through the Form, the Customer is able to select the type of Service (general cleaning, additional cleaning, deep cleaning), set the parameters of the property to be cleaned, the need for cleaning tools, and additional services (eg, window, refrigerator, oven cleaning).

2.3. Clicking “Next” will not result in payment. Click on the “Next” button to select the time, then enter the order details and billing information.

2.4. The “Summary” interface gives you an overview of your order details and billing information. If data is required to be corrected, Customer may do so unrestrictedly until he / she has clicked on the “Send Order” button. Therefore, by clicking on the “Send Order” button you will place an order with payment obligation and by pressing the “Send Order” button you accept the terms of the Service Agreement as well as the present T&C.

2.5. On the basis of the order for the Service, the contract is concluded upon receipt of the order confirmation e-mail, and after the Customer’s order, the Website sends the confirmation e-mail within 48 hours. The confirmation email contains the parameters of the Service, the fee for the Service, the date of the Service and a link. Clicking on the link will display the T&C and also download in .pdf format. A confirmation e-mail shall establish the contract between the Parties.

2.6. The Operator will send an automatic confirmation email confirming the order to the email address provided by Customer. If Customer enters an incorrect e-mail address, then Customer will be liable for any resulting damages and the Operator shall not be liable.

2.7. If Customer does not receive the confirmation email above within a few minutes of placing the order, this may be due to a technical or other communication error. In this case, please contact the Operator’s Customer Service immediately (contact details of the customer service can be found at the beginning of the T&C). Customer Service will remedy the problem.

2.8. If the Customer does not receive confirmation of his order within 48 hours for any reason, the Customer will be released from his offer, thus he will no longer be bound by his order and will not be required to pay.

3. Process of ordering the Service in case of deep cleaning

3.1. In case of deep cleaning, after providing the parameters, the Operator sends a preliminary quote to the Client, however, in this case, the Operator goes to the location of the premises or apartment to be cleaned and thereafter gives the final quotation.

3.2. The Operator provides the final quotation to the Customer free of charge.

3.3. After assessing the property to be cleaned, the Operator will send the final quotation to the Client by e-mail. By clicking on the link provided in the email, Customer will be liable for payment and clicking on the link will result in a contract between the Operator and the Customer.

4. The process of ordering the Service for the cleaning of larger premises or larger flats

4.1. In case of cleaning of larger premises or larger flats, the Operator will not send a quotation to the Customer after entering the parameters. In this case, the Operator goes to the location of the larger premises or larger apartment to be cleaned and provide a price quote.

4.2. The Operator provides the final quotation to the Customer free of charge.

4.3. Following the evaluation of the property to be cleaned, the Operator shall send the quotation to the Client by e-mail. By clicking on the link provided in the email, Customer will be liable for payment and clicking on the link will result in a contract between the Operator and the Customer.

VIII. Information about the charge for the Service and the method of payment

1. The Customer is liable for payment of the Service in return for the Service provided by the Operator (the „Service Fee”).

2. The price calculated on the form is always indicative. The amount of the Service Fee depends on the Service ordered, the specific parameters of the property to be cleaned, and other circumstances (eg contamination).

3. The amount of the Service Fee includes the cost of environmentally friendly cleaning products.

4. The Operator reserves the right to change the Service Fee in relation to the Service, however, the Operator shall inform the Customers thereof either at the e-mail address specified in the order or on the Facebook page or the Website.

5. Customers have to pay the Service Fee in cash to the Operator upon termination of the Service.

6. If the Service is provided over several days, the Operator may request that Customer pay cash for the work performed that day.

7. If the Customer regularly requests the Service provided by the Operator, the Customer shall be entitled to pay the Service Fee to the Operator’s Bank Account Number indicated in Section I. of these T&C by wire transfer at the end of each month.

8. Upon completion of the Service, the Operator shall issue an invoice to the Customer.

9. Billingo.hu: The Operator shall provide the invoice for the Service through the Billingo.hu provider. In the case of online payments and cash payments, you agree to the terms and conditions of Billingo.hu and agree that the Operator will provide Billingo.hu with your personal information necessary for the proper functioning of the services.
10. You can read more about the Billingo.hu Terms and Conditions by clicking here:
https://www.billingo.hu/felhasznalasi-feltetelek You can read more about Billingo.hu data management by clicking here: https://www.billingo.hu/adatkezelesi-tajekoztato
In the case of online payments and cash payments, the Operator shall keep the electronic receipt at Billingo.hu for 8 years. Billingo.hu sends a so called e-invoice (electronic invoice) to the Customer about the service. An electronic invoice is an invoice that contains invoice data in the form of electronic signs. Electronic invoices can only be issued, transmitted and stored in electronic form, and it is only authentic in electronic form and not in paper form. The Operator issues the e-invoice automatically on the basis of the provided data, via an e-invoice provider (Billingo.hu, operated by Octonull Limited Liability Company). By initiating the process of using the Service, Customer expressly acknowledges that it accepts the e-invoice.

11. Payment device like mobile phone, telephone, computer with internet connection, tablet, etc. the Website may not charge you any fees other than your Telecommunication Service Provider’s fees for your Internet, Mobile or other electronic connection, or for any special payment method (such as Mobile Payment). The Operator does not use the premium rate service.

12. Customer has no obligations beyond payment of the Service Fee. The Customer shall not provide any deposit or other financial security to the Operator.

13. Promotions, discounts
13.1. The Service Provider provides the Client with a 10% discount on the Service ordered on a weekly basis, an 8% discount on the Service ordered on a biweekly basis, and a 5% discount on the service ordered on a monthly basis. The Discount will be deducted after the conclusion of the contract and will take effect after the second cleaning.

13.2. The discount will be deducted from the general cleaning charge for the weekly and fortnightly Service, and for the monthly service the additional cleaning charge will be deducted. You will find more information on general and additional cleaning on the Website.

13.3. Periodic promotions can only be used once per household and the various discounts cannot be combined.

IX. Start of the Service, cancellation, modification or termination of the Service

1. The Operator shall begin preparations for the provision of the Service within 24 hours prior to the agreed time for cleaning, taking into account the need to classify the cleaners and to select environmentally friendly cleaning products and, where appropriate, cleaning equipment (hereinafter: „Service Preparation Start Date”). Thus, the right of withdrawal in Section XIV./1 of these T&C of this Agreement may only be exercised prior to the Start Date of the Service Preparation and not thereafter. For more information on the right of withdrawal, see Section XIV./1 of this T&C. In addition, modifications to the Service may be practiced prior to the Service Preparation Start Date.

2. Customer can exercise his right of withdrawal free of charge prior to the Service Preparation Start Date and any modification to the Service will be free of charge.

3. After the Service Preparation Start Date the Customer may exercise the right of termination specified in this T&C in Section XIV./2.. For more information on the right of termination, see Section XIV./2 of this T&C.

4. If the Customer terminates the Service 24-2 hours prior to the agreed cleaning time, he shall pay the Operator a cancellation fee of HUF 5,000.

5. If Customer terminates the Service within 2 hours prior to the agreed cleaning time, Customer shall pay the full amount of the Service Fee.

6. In the event of the Customer’s failure to provide the Service (eg: forgets the Service ordered, is not at home at the agreed time for the Service, the key passed to the cleaners is incorrect), the Customer shall pay the full amount of the Service Fee to the Operator. If Customer claims to have been at place of cleaning at the agreed time, Customer must prove that fact.

7. If the cleaners have to wait more than 15 minutes for the Service start, ie the commencement of cleaning, due to the fault of the Customer, the Customer shall pay the departure fee to the Operator in addition to the full amount of the Service Fee. The departure fee can be found on the Website.

X. Customer’s Obligations

1. When ordering the Service, the Client shall comply with the provisions of Section VII./1.3. You can choose from the options listed in point. If Customer orders the provision of the Service with Customer’s own cleaning tools, it shall provide functional, clean, ready-to-use cleaning tools. If the cleaning tools provided by the Customer do not enable the provision of the appropriate Service, the Operator may charge the Customer for any costs incurred in providing the cleaning tools.

2. Customer is responsible for providing a safe working place.

3. Customer may not request the Cleaners employed by the Operator to work bypassing the Operator during the term of the Cleaning Employee Contracts or within six months of the termination of the employment contract between the Operator and the Applicable Cleaners.

4. If the Customer breaches the obligation of clause X./3 of these T&C, the Customer shall pay a penalty to the Operator in the amount of HUF 200,000.

XI. Copyrights

1. The Website is protected by copyright. The Operator is the copyright holder or its licensed Customer of all non-Customer Content, any copyright or other intellectual property (including but not limited to graphics and other materials, layout, editing, software and other solutions used) displayed on the Website , idea, implementation).

2. The Operator is entitled to use all non-Customer trademarks (brand name, logo, etc.) on the Website. Use of the Website or any provision of the T&C shall not entitle Customer to use or utilize any trade name or trademark of the Website.

3. Except for the purpose of visualization, temporary reproduction required for the proper use of the Website and private copying, these intellectual works may not be used or exploited in any other way without the prior written permission of the Operator.

XII. Unilateral amendment of the content of the contract and termination of the contract

1. The Operator reserves the right to amend the T&C in accordance with Section 6: 191 § (4) of Act V of 2013 on the Civil Code. The starting date of the T&C is indicated by the date under the title at the top of the page. The Operator will send you a notice about the modification of the T&C to the e-mail address you provided during the order. Please inform us within 15 days if you do not wish to accept the modified T&C. If you do not notify us within 15 days, you accept the modified T&C. If you indicate within 15 days that you do not wish to accept the revised T&C, we acknowledge it but inform you that you will not be able to use the Website. The T&C may only be amended for good reason, which may mean a significant change in the operation of the Website, a change in the law, an official decision, actions, new services, etc. The modification of the General Terms and Conditions is also indicated on the Website.

2. The Parties may, by mutual consent, modify or terminate their legal relationship in writing.

3. In the event of a serious breach of contract, the Parties may terminate their legal relations with immediate effect. Serious breaches of contract, including (non-taxative list)

– Customer fails to meet its payment or other payment obligation within the deadline,
– the Client violates any of his material obligation or prohibition under this T&C ,
– Either party fails to fulfill its other obligations within the time limit which it may be attributed to it and fails to remedy such failure within 15 days of receipt of a written request from the other Party.

XIII. Right of withdrawal and cancellation for Customers

This Chapter is governed by the provisions of Act V of 2013 on the Civil Code.

XIV. Consumers’ right of withdrawal and termination

The provisions of this chapter apply only to Consumers.

1. Right of Withdrawal

What is the Right of Withdrawal?
In the case of off-premises and distance contracts, the Consumer shall have the right of withdrawal without justification. The Consumer shall have the right of withdrawal until the Service Provider begins to provide the service. Thereafter, the Consumer shall have the right to terminate.

How and when to exercise the right of withdrawal?
In the case of a contract for the provision of services, the Consumer may exercise his right of withdrawal within fourteen days from the date of conclusion of the contract.
If you wish to exercise your right of cancellation, you must send a clear statement of your intention to withdraw (eg by post, fax, electronic mail, email) to: 6723 Szeged, Gát u. 4 / A 5/13. For this purpose, you may also use the declaration form sample contained in Appendix 1 of these T&C. You will exercise your right of cancellation within the deadline if you submit your cancellation notice before the deadline specified above. Please note that we will only accept your explicit statement of intention to cancel from the email address you provided when you placed your order.

When will the 14-day withdrawal deadline be extended?
Should the Operator fail to comply with its obligation to provide information on the right of withdrawal, the withdrawal period shall be extended by 12 months.

2. Right of termination

What is the Right of termination?
On this Website, the Operator provides Customer with a cleaning service. This is a Service. Therefore, pursuant to Article 20. § (1) of the Government Decree, if you requests the Operator to start providing the Service within the time limit set for exercising the right of termination then you will have the right to terminate without justification within the time limit set out in this chapter after you have made a statement to that effect and if fulfilment begins.

How and when to exercise the right of termination?
If, in the case of a contract for the provision of services, fulfilment of the contract has commenced, you have the right to terminate the contract without giving any justification within 14 days.

If you wish to exercise your right of cancellation, you must send a clear statement of your intention to terminate (eg by mail, fax, electronic mail, email) to: 6723 Szeged, Gát u. 4 / A 5/13. For this purpose, you may also use the declaration form sample contained in Appendix 1 to these T&C. You will exercise your right to terminate by the deadline if you submit your notice of termination before the deadline specified above. Please note that we will only accept your explicit statement of intention to terminate from the email address you provided during your order.

The right of cancellation shall expire 14 days after the date of conclusion of the contract.

Your notice of exercise of the right of cancellation will be considered valid if you submit your statement within the above-mentioned deadline of the right of cancellation.

If the Service Provider starts to perform the service and you thereafter exercise the right to terminate the service before the Operator provide the full service, you shall pay the Operator a fee commensurate with the service performed until your notice of termination is given to the Operator. Likewise, we will refund any portion of your consideration that exceeds the price of the service we provide.

Obligations of the Operator in the event of termination by the Consumer
In the event of termination, the Operator shall refund the amount due to the Consumer in the same manner as the payment method used by the Consumer. Subject to the express consent of the Consumer, the Operator may use another form of payment for the refund, but shall not charge any additional fee to the Consumer.

XV. Warranty for Customers (faulty fulfilment)

This Chapter is governed by the provisions of Act V of 2013 on the Civil Code.

XVI. Warranty for Consumers (faulty fulfilment)

The provisions of this chapter apply only to Consumers.

1. About warranty, as a Consumer Right we hereby disclose the following.

Under the contract made on your order, you will be warranted in the event of defective performance of the Website. The Website is defective if the Service does not meet the quality requirements set forth in the contract or legislation at the time of performance. The Website will not perform incorrectly if the Consumer knew the defect at the time of the conclusion of the contract or should have known the defect at the time of the conclusion of the contract.

In which case you may exercise your right of warranty?
You may enforce a Warranty Claim against the Operator in the event of any defective fulfilment by the Operator under the terms of the Civil Code.

What rights do you have on your warranty claim?
You have the following warranty claims at your option:
You may request correction unless it is impossible to meet the claim or if the Operator would incur disproportionate additional costs to fulfill its other claim. If you did not request a correction or you could not request a correction you may request a pro-rata reduction of the consideration or you may repair the defect at the expense of the Operator, or you may repair it with another Party in the final case, cancel the contract.
You may switch from one warranty to another at your option, but you will need to bear the cost of the conversion unless it was justifiable or the reason was given by the Operator.

What is the deadline for your warranty claim?
You are required to report the defect immediately, but no later than one year after the discovery of the defect. However, please be advised that you will not be able to enforce your warranty coverage beyond the two-year limitation period.

Who can you enforce your warranty claim against?
You may enforce your warranty claim against the Operator.

What are the other conditions to enforce your warranty claims?
Within six months of the date of delivery, there is no further condition for enforcing your warranty claim if you certify that the service was provided by the Operator. However, after six months have passed from the date of fulfilment, it is your responsibility to prove that the defect you discovered was present at the time of fulfilment.

2. You cannot purchase a product on this Website but only a service, so the claim for a product warranty is conceptually excluded.

XVII. The way complaints are handled

The provisions of this chapter apply only to Consumers.

1. The headquarters of the Operator, the place of complaint handling, the mailing address of the customer service, the electronic mailing address, the Internet address and the telephone number of the customer service are listed in Section I of the T&C.

2. The Consumer may communicate orally or in writing to the Operator any complaint regarding Operator’s service providing, act or omissions directly related to the provision or sale of the Service. The Operator shall promptly investigate the oral complaint and, if possible, promptly remedy it. If the Consumer disagrees with the handling of the complaint or an immediate investigation of the complaint is not possible, the Operator shall promptly take minutes of the complaint and its standpoint, and in the case of a personally communicated oral complaint, a copy thereof shall be handed over to the Customer locally. In the case of an oral complaint by the phone or using an electronic communications service, the Operator shall send the copy to the Consumer at the latest as the substantive reply.

3. Within thirty (30) days of receipt, the Operator shall respond in writing to the merits of the written complaint and send it to the Customer by email together with the above minutes. The Operator shall justify its position rejecting the complaint. In the event of rejection of the complaint, the Operator shall inform the Client in writing which authority or conciliation body may initiate proceedings with its complaint. The Operator shall enter the mailing address of the competent authority or of the conciliation body at the seat of the Operator.

4. In the event of a negative response, you can apply to independent arbitration bodies operating along with the county (capital) chambers of commerce and industry:
Baranya County Conciliation Body
Address: 7625 Pécs, Majorosy Imre u. 36.
Mailing address: 7602 Pécs, Pf. 109.
Phone number: (72) 507-154
Fax number: (72) 507-152
President: Dr. Bodnár József
E-mail: kerelem@baranyabekeltetes.hu, info@baranyabekeltetes.hu

Bács-Kiskun County Conciliation Body
Address: 6000 Kecskemét, Árpád krt. 4.
Phone number: (76) 501-525, (76) 501-532
Fax number: (76) 501-538
President: Dr. Horváth Zsuzsanna
E-mail: bekeltetes@bacsbekeltetes.hu

Budapest Conciliation Body
Address: 1016 Budapest, Krisztina krt. 99.
Phone number: (1) 488-2131
Fax number: (1) 488-2186
President: Dr. Baranovszky György
E-mail: bekelteto.testulet@bkik.hu

Csongrád County Conciliation Body
Address: 6721 Szeged, Párizsi krt. 8-12.
Phone number: (62) 554-250/118 extension
Fax number: (62) 426-149
President: Dr. Horváth Károly
E-mail: info@csmkik.hu

Békés County Conciliation Body
Address: 5600 Békéscsaba, Penza ltp. 5.
Phone number: (66) 324-976, 446-354, 451- 775
Fax number: (66) 324-976
President: Dr. Bagdi László
E-mail: bekeltetes@bmkik.hu; bmkik@bmkik.hu

Borsod-Abaúj-Zemplén County Conciliation Body
Address: 3525 Miskolc, Szentpáli u. 1.
Phone number: (46) 501-091, 501-870
Fax number: (46) 501-099
President: Dr. Tulipán Péter
E-mail: bekeltetes@bokik.hu
Jász-Nagykun-Szolnok County Conciliation Body
Address: 5000 Szolnok, Verseghy park 8.
Phone number: (56) 510-610
Fax number: (56) 370-005
President: Dr. Lajkóné dr. Vígh Judit
E-mail: bekeltetotestulet@jnszmkik.hu

Komárom-Esztergom County Conciliation Body
Address: 2800 Tatabánya, Fő tér 36.
Phone number: (34) 513-010
Fax number: (34) 316-259
President: Dr. Rozsnyói György
E-mail: bekeltetes@kemkik.hu

Fejér County Conciliation Body
Address: 8000 Székesfehérvár, Hosszúséta tér 4-6.
Phone number: (22) 510-310
Fax number: (22) 510-312
President: Dr. Vári Kovács József
E-mail: fmkik@fmkik.hu; bekeltetes@fmkik.hu

Győr-Moson-Sopron County Conciliation Body
Address: 9021 Győr, Szent István út 10/a.
Phone number: (96) 520-202; 520-217
Fax number: (96) 520-218
President: Horváth László
E-mail: bekeltetotestulet@gymskik.hu

Hajdú-Bihar County Conciliation Body
Address: 4025 Debrecen, Petőfi tér 10.
Place of administration: 4025 Debrecen Vörösmarty u. 13-15.
Phone number: 06-52-500-710, 06-52-500-745
Fax number: 06-52-500-720
President: Dr. Hajnal Zsolt
E-mail: bekelteto@hbkik.hu

Heves County Conciliation Body
Address: 3300 Eger, Faiskola út 15.
Mailing address: 3301 Eger, Pf. 440.
Phone number: (36) 416-660/105 extension
Fax number: (36) 323-615
President: Dr. Gordos Csaba
E-mail: bekeltetes@hkik.hu

Tolna County Conciliation Body
Address: 7100 Szekszárd, Arany J. u. 23-25.
Phone number: (74) 411-661
Fax number: (74) 411-456
President: Dr. Gáll Ferenc
E-mail: kamara@tmkik.hu

Vas County Conciliation Body
Address: 9700 Szombathely, Honvéd tér 2.
Phone number: (94) 312-356
Fax number: (94) 316-936
President: Dr. Kövesdi Zoltán
E-mail: vmkik@vmkik.hu

Nógrád County Conciliation Body
Address : 3100 Salgótarján, Alkotmány út 9/a
Phone number: (32) 520-860
Fax number: (32) 520-862
President: Dr. Pongó Erik
E-mail: nkik@nkik.hu

Pest County Conciliation Body
Address: 1119 Budapest, Etele út 59-61. II. emelet 240.
Phone number: 06-1-269-0703
Fax number: 06-1-269-0703
President: dr. Csanádi Károly
E-mail: pmbekelteto@pmkik.hu

Somogy County Conciliation Body
Address: 7400 Kaposvár, Anna utca 6.
Phone number: (82) 501-000
Fax number: (82) 501-046
President: Dr. Novák Ferenc
E-mail: skik@skik.hu

Szabolcs-Szatmár-Bereg County Conciliation Body
Address: 4400 Nyíregyháza, Széchenyi u. 2.
Phone number: (42) 311-544, (42) 420-180
Fax number: (42) 420-180
President: Görömbeiné dr. Balmaz Katalin
E-mail: bekelteto@szabkam.hu

Veszprém County Conciliation Body
Address: 8200 Veszprém, Budapest u. 3.
Phone number: (88) 814-111
Fax number: (88) 412-150
President: Dr. Vasvári Csaba
E-mail: info@bekeltetesveszprem.hu

Zala County Conciliation Body
Address: 8900 Zalaegerszeg, Petőfi utca 24.
Phone number: (92) 550-513
Fax number: (92) 550-525
President: Dr. Molnár Sándor
E-mail: zmkik@zmkik.hu; zmbekelteto@zmkik.hu

5. Name of the conciliation body competent according to the seat of the Operator:

Csongrád County Conciliation Body
Address: 6721 Szeged, Párizsi krt. 8-12.
Phone number: (62) 554-250/118 extension
Fax number: (62) 426-149
President: Dr. Horváth Károly
E-mail: info@csmkik.hu

6. In the event of a complaint, the mediation body primarily based on the Consumer’s place of residence shall be competent.

7. The Conciliation body shall have the power to settle out-of-court settlements of disputes between the Consumer and the Operator regarding the quality, safety, application of product liability rules, quality of service and the contracting and fulfilment of the contract between the parties (consumer dispute). To this end, the conciliation body shall attempt to reach a settlement between the parties and, if it fails, shall decide on the matter in order to ensure the simple, quick, effective and cost-effective enforcement of consumer rights. At the request of the Consumer or of the Operator, the conciliation body shall advise on the rights and obligations of the Consumer.

8. We hereby inform you that the Operator may make a valid until revoked General Disclaimer in writing at the Conciliation Body where the operator is established or, – with effect to all Conciliation Bodies – at the Hungarian Chamber of Commerce and Industry, in which the Operator undertakes to submit itself to the Conciliation Body procedure and, in the absence of an agreement, to a decision in such a procedure. In the General Disclaimer the Operator may limit the extent or scope of the commitment to the value of the subject of the dispute or otherwise limit it. The Operator shall be relieved of this Disclaimer if he proves that he has withdrawn it in the same manner as it undertook before the General Disclaimer.

9. Please be advised that the Operator is under a duty of cooperation regarding the proceedings of the Conciliation Body.

10. In the event of a consumer protection complaint, you can contact your local district office. The list of district offices is available on this link: http://jarasinfo.gov.hu/.

11. If you would like to make a complaint about an online product or service you can initiate an out-of-court settlement of your complaint through the website below. The portal can only be used if you are resident in the EU and the merchant is based in an EU country. https://webgate.ec.europa.eu/odr/main/?event=main.home.show.

12. You may apply to the Hungarian Competition Authority in the event of a breach of competition law:
Hungarian Competition Authority
1054 Budapest, Alkotmány u. 5.
Mailing address: 1245 Budapest 5. Pf.1036
Phone number: (1) 472-8900
Fax number: (1) 472-8905

13. The Operator does not carry out any public service activity and is therefore not subject to the special legal rules applicable to service providers engaged in such activity (special customer service, extended opening hours, advance appointment, continuous availability, five-minute check-in time, etc.).

XVIII. Final provisions

1. For the purposes of this T&C, first and foremost, Act V. of 2013 on the Civil Code, Decree No. 45/2014. (II. 26.) on detailed rules for contracts between consumers and businesses and the 1997 CLV. law on Consumer Protection, REGULATION (EU) No 2016/679 OF THE EUROPEAN PARLIAMENT AND THE COUNCIL (27 April 2016) on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Regulation 95/46/EK (General Data Protection Regulation) (GDPR) and the Hungarian legislation are in force.


Appendix 1.

Withdrawal/cancellation statement sample
(Please complete and return to the Operator if you intend to cancel or terminate the contract.)

Addressee:

I/we declare that I/we am/are exercising my/out right of withdrawal / termination with respect to the contract to sell or provide the following service/product:

Date of contract / date of receipt:

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s): (in the case of a statement on paper only)

Date